Delivery & Returns
Delivery cost is £3.50 for orders under £25 within the United Kingdom.
UK Orders are shipped using courier Hermes and international orders are posted via Royal mail. Unless you’re having an item specially made or ordered, delivery is normally within six working days, and often much sooner. Details of normal delivery times are often added in product pages and we will let you know when we aim to dispatch your items once we receive your order. If you want more information about delivery for a product that you’ve already ordered, please get in touch with us directly. You can do this using the contact link on your order confirmation email. Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens we will let you know and, where possible and appropriate, will agree a revised delivery date with you. We do ask for your patience if this happens – we’ll be doing our best to sort it out for you. Once your order is on its way, we will be in touch again to let you know when you should expect it.
Returns & Cancellations
You have 28 days to notify us if you want to cancel your order or exchange the item. The cancellation period will expire 28 days from the day you received the ordered goods. This applies only to cancelable goods. Please have a look below to see what isn't cancelable.
Please complete the returns form so we can process your return.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
What you can’t send back
Unfortunately, some items are non-cancelable and non-refundable:
- Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element
- Prints to Order
- Creative pieces that are specially commissioned when you place an order
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.